Acknowledgements

Recognition of Excellence in Management

At 31 December 2010, the roll of honour for endorsements, certificates and awards for Quality and Business Excellence was as follows:

• 1 Finalist for the EFQM European Award obtained by Fagor Electrodomésticos (Cookers).
• 1 European Environmental Award, achieved by Orkli.
• 8 Gold Q: Caja Laboral, Mondragón Lingua, Copreci, Fagor Minidomésticos, Fagor Industrial, Txorierri Politeknika Ikastegia, Eroski's Fresh Produce Depot in Amorebieta and Seguros Lagun Aro.
• 19 Silver Q: Auzo Lagun, Eroski for its Depots in Amorebieta, Elorrio, Agurain and Zorroza, ETEO, Fagor Electrónica, Fagor Electrodomésticos Confort, Fagor Electrodomésticos Lavado, Fagor Electrodomésticos Mueble, Geyser-Gastech, Lea Artibai Ikastetxea, Mondragón Eskola Politeknikoa, Orkli, Soraluce, Ulma Packaging, ULMA-Piping, ULMA-Handling-Systems, Viajes Eroski., and Domusa.
• 106 ISO 9000 Certications.
• 54 Environmental ISO 14001 Certications.
• 24 OHSAS 18000 Certications for Occupational Health and Safety Systems.
• 6 Ecodesign Certications.
• 1 SA 8000 Social Responsibility certicate obtained by Eroski.
• 1 Family-Friendly Company (EFR) certicate obtained by LKS.